The Customer is Always Right...


February 6, 2014

Let Me Know How I Can Help

A former teammate of mine passed around a really interesting article recently, arguing for the abolishment of the phrase “let me know how I can help“. It was a great read, and brought me to a stop for a moment as I pondered almost every email with a potential (or even current) customer I would […]

February 4, 2014

The Word Customer

I dislike the word “customer”. Now, hear me out, I can already hear you screaming “But Alison! That’s the name of your website!!!” Of that you are correct, however, there really is no other word that conveys the meaning in quite such a generic way. And therein lies the rub for me…there’s a word that […]