I hate to break it to you Mr. Bob Meighan of TurboTax, but my name is “Alison”, not “customer”. I’m HOPING you know my name is Alison since you have my damn social security number and every other bit of information about me in your system.  Surely at a multi million dollar company you can get an email service that can parse that out.

I wonder if there’s another tax return service who’d like to treat me more like a human being?